idompe Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") governs the collection, use, storage, disclosure, and protection of personal data by idompe ("idompe", "we", "us", or "our") in connection with the website located at idompe.lat and all related services, mobile experiences, and customer support channels operated under the idompe brand.

This Policy applies to all users who access idompe's platform from Malaysia — including visitors from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and other parts of the country — as well as any registered account holders who use idompe's Sic Bo, Live Casino, Sports Betting, Slots, Teen Patti, Roulette, or any other game verticals we offer.

By accessing or using the idompe platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the idompe platform immediately.

Information We Collect

idompe collects personal data in several ways, depending on how you interact with our platform:

2.1 Information You Provide Directly

• Full legal name, date of birth, and NRIC or passport number (for identity verification and age verification — idompe is strictly 21+ only)
• Malaysian residential address (including postcode and state)
• Email address and mobile phone number
• Username and account credentials (passwords are stored as encrypted hashes — never in plaintext)
• Payment information including bank account numbers, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), or cryptocurrency wallet addresses used for MYR deposits and withdrawals
• Self-declaration forms related to responsible gaming and source-of-funds requirements

2.2 Information Collected Automatically

• IP address, browser type, and operating system
• Device identifiers and session tokens
• Pages visited, time spent, click-path data, and game interaction logs
• Geolocation data (at city/region level, to confirm Malaysian residency and detect restricted jurisdictions)
• Referral source and marketing attribution data (e.g., which campaign or partner led you to idompe)

2.3 Information from Third Parties

• Identity verification data from licensed Know Your Customer (KYC) service providers
• Transaction confirmation data from payment processors such as Maybank, CIMB, Public Bank, Hong Leong Bank, and Visa/Mastercard networks
• Fraud-screening signals from anti-money laundering (AML) compliance partners

How We Use Your Information

idompe processes your personal data for the following clearly defined purposes:

• Account creation and management — to register your idompe account, verify your identity, and maintain your player profile securely
• Payment processing — to facilitate MYR deposits and withdrawals via your chosen Malaysian banking or e-wallet method
• Regulatory compliance — to meet our obligations under our international gaming licence, including KYC verification, AML screening, and age verification (21+)
• Platform operation and improvement — to deliver, maintain, and improve the idompe gaming experience across Sic Bo, Slots, Live Casino, Sportsbook, Teen Patti, and Roulette
• Customer support — to respond to your queries, complaints, or responsible gaming requests via our 24/7 multilingual support team
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, account takeovers, and other unauthorised activity
• Marketing communications — to send you promotional offers, bonus updates, and idompe news, only where you have given explicit consent or where a legitimate interest applies and an opt-out is available
• Responsible gaming monitoring — to identify patterns of play that may indicate problem gambling behaviour, and to enforce self-exclusion or deposit limits where requested

idompe does not use your personal data for automated decision-making that produces legal or similarly significant effects, except where required by our licensing obligations or fraud prevention systems — in which case you have the right to request human review of any such decision.

Legal Basis for Processing

idompe processes your personal data on one or more of the following legal grounds, consistent with the Malaysia Personal Data Protection Act 2010 (PDPA) and applicable international data protection law:

• Contractual necessity — processing is required to perform the contract between you and idompe (i.e., operating your player account and delivering gaming services)
• Legal obligation — processing is necessary for idompe to comply with applicable law, including KYC, AML, and responsible gaming regulations under our international gaming licence
• Legitimate interests — processing is necessary for idompe's legitimate business interests, such as fraud prevention, platform security, and service analytics, provided those interests are not overridden by your fundamental rights
• Consent — for marketing communications and non-essential cookies, idompe relies on your freely given, specific, and informed consent, which you may withdraw at any time

Disclosure to Third Parties

idompe does not sell your personal data. We share it only in the following tightly controlled circumstances:

5.1 Payment Service Providers

To process your MYR transactions, idompe shares relevant financial data with authorised payment processors including Maybank, CIMB, Public Bank, Hong Leong Bank, Visa, Mastercard, Touch 'n Go eWallet, Boost, GrabPay, and supported cryptocurrency networks. These providers are contractually bound to process your data solely for payment execution purposes.

5.2 Identity Verification & Compliance Partners

To fulfil our KYC and AML obligations, idompe works with licensed identity verification and compliance service providers. These partners receive only the minimum data necessary to complete verification checks and are bound by equivalent data protection standards.

5.3 Technology and Infrastructure Providers

idompe engages third-party cloud hosting, cybersecurity, and analytics providers to operate our platform. These vendors act as data processors on our behalf and are prohibited from using your data for their own independent purposes.

5.4 Legal and Regulatory Disclosure

idompe may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or our gaming licence conditions. We will notify you of such disclosures where legally permitted to do so.

Cookies & Tracking Technologies

idompe uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device when you visit idompe.lat. We use the following categories of cookies:

• Strictly necessary cookies — essential for the platform to function, including session authentication, security tokens, and shopping basket / deposit flow state. These cannot be disabled.
• Performance cookies — collect anonymised data about how players use idompe (e.g., which game pages are most visited) to help us improve the platform. These are enabled by default but can be opted out.
• Functional cookies — remember your preferences such as language, currency display (MYR), and game lobby layout. Disabling these may affect your experience.
• Marketing cookies — used to track the effectiveness of idompe's promotional campaigns and to serve relevant offers. These are only activated with your explicit consent.

You can manage your cookie preferences through your browser settings or via the cookie preference centre available on idompe.lat. Note that disabling certain cookies may impact the functionality of your idompe account.

Data Security Measures

idompe takes the security of your personal data seriously. We implement a layered security architecture that includes the following measures:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers
• AES-256 encryption for sensitive data stored at rest, including financial records and identity documents
• Multi-factor authentication (MFA) available and recommended for all idompe player accounts
• Regular penetration testing and security audits conducted by independent cybersecurity specialists
• Strict internal access controls — idompe staff can only access your data on a need-to-know basis, and all access is logged and monitored
• 24/7 automated fraud detection and anomaly-monitoring systems

Despite these measures, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, idompe will notify affected users and relevant authorities within the timeframe required by applicable law.

Data Retention

idompe retains your personal data for as long as your account remains active and for a period thereafter as required by our legal, regulatory, and contractual obligations. Specifically:

• Account data — retained for the duration of your account plus a minimum of 5 years following account closure, in line with AML and gaming licence record-keeping requirements
• Transaction records — retained for a minimum of 7 years to satisfy financial record-keeping obligations
• KYC documents — retained for a minimum of 5 years following the end of the business relationship, as required by anti-money laundering regulations
• Marketing consent records — retained for the duration of consent and 3 years thereafter as evidence of compliance
• Support correspondence — retained for 2 years from the date of the last interaction

When retention periods expire, idompe securely deletes or anonymises your personal data using industry-standard data destruction methods.

Your Rights Under PDPA

As a Malaysian resident, you have the following rights in relation to your personal data held by idompe, consistent with the Personal Data Protection Act 2010 (PDPA):

• Right of access — you may request a copy of the personal data idompe holds about you
• Right of correction — you may request that inaccurate or incomplete personal data be corrected
• Right to withdraw consent — where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing
• Right to limit processing — in certain circumstances, you may request that idompe restricts the processing of your data
• Right to prevent processing for direct marketing — you may opt out of marketing communications at any time via the unsubscribe link in any email or by contacting our support team

To exercise any of these rights, please contact idompe's Data Protection team via our 24/7 live chat or by emailing [email protected] with the subject line "PDPA Data Request". We will respond within 21 days as required under the PDPA. We may need to verify your identity before processing your request.

Minors & Age Restriction

idompe is strictly an adults-only platform. You must be aged 21 years or above to register an account, make a deposit, or participate in any real-money gaming activity on idompe.lat.

idompe does not knowingly collect personal data from individuals under the age of 21. As part of our registration and KYC process, we verify the age of all users. If idompe discovers that personal data has been collected from a person under 21 without appropriate consent, we will immediately suspend the relevant account, refund any deposited funds, and delete the personal data in question.

If you believe a minor has registered on the idompe platform, please notify us immediately at [email protected].

Changes to This Policy

idompe reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our gaming licence obligations. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on the idompe homepage or platform dashboard
• Where required by law or the significance of the change warrants it, send a direct notification to your registered email address

Your continued use of idompe after any such update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how idompe protects your data.

Contact & Complaints

If you have any questions, concerns, or complaints regarding idompe's privacy practices or this Policy, please contact us through any of the following channels:

• Live Chat — available 24/7 on idompe.lat in English, Bahasa Melayu, and Mandarin
• Email — [email protected] (subject: "Privacy Policy Enquiry")

We are committed to resolving all privacy-related complaints promptly and fairly. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction or the regulator overseeing our gaming licence.